Hair Studio G10 · Neighborhood salon · Issaquah, WA
Case study · 2022 storefront, 2026 marketing OS
From zero web presence to a booking storefront. Years later, she asked us back.
- Hair Studio G10 · Jessica Tran · Issaquah, WA
- 2022 storefront · 2026 engine
- Webflow · Calendly · Brevo · GA4 · GTM
- Visit live · hairstudiog10.com ↗
the work · the 2022 storefront
Built to stand out from the salon next door.
Showing the room
We studied how nearby salons built their sites, then went the other way.
We visited the space and shot the photography ourselves. We placed an interior shot on the landing page and a portrait of Jessica further down. A new client knows the room and the stylist before they walk in.
Writing for search
We built the page copy around local search keywords. About six months later, Google started sending organic traffic on its own.
The booking math
Clients book through Calendly. Between November 2022 and 15 October 2026, Calendly tracked 5,238 appointments, roughly $114,450 at menu prices. That is booked value, not collected revenue.
The 2026 tune-up
We rebuilt the menu in September 2026 so all 17 services state their price first. We set the footer phone number so it actually dials, and we pointed the social links at live profiles.
We can see the booking button click, but tracking stops at the Calendly window.
captured 2026-08-10 at 1512px, scaled to 900px. the pages as they lived that day, not as they may live now.
home
services
artists
about
book
post-flight imagery · the system, close up
Live booking with services broken down on the website
She came back.
One stylist. When we built the site, the salon was one stylist. By 2026 she had a team of three.
The offer. A few years earlier we told her we could start email marketing and social media marketing when she wanted that.
The ask. She held the site for a few years. Then she came back and asked for review replies, then email, then social.
the work · review replies
Google Yelp Review Replies For Reputation Management
Live replies. We posted owner replies on Google and Yelp. More than 40 are live.
The edit. Below are two views of the same change. About two weeks after our reply, the reviewer moved this Google review from 2 stars to 4 stars. The complaint text is the same. One of 59 tracked ratings moved.
The same edit, shown two ways. 1 of 59 tracked ratings moved.
public record · verbatim, attributed
"The owner, Jessica, is a magician with scissors! She suggests things that work for your hair, facial structure, and lifestyle."
patricia l. · 5 stars · public yelp review · 5/17/2025"Jessica always answers the phone (day or night) and somehow manages to fit me in every time. Highly recommend!"
alex s. · 5 stars · public yelp review · 8/19/2022Public reviews. Google: 4.2 stars / 219. Yelp: 3.9 stars / 86. The quotes above are public Yelp reviews, not a quote from Jessica.
the work · people who already sat in the chair
Win Back Campaign For The 2/3 Customers That Never Returned
Calendly bookings. Clients booked through Calendly from November 2022 to July 2026. Those bookings filled the list.
Findability. Google Business Profile and Google Search helped people find the salon.
Who stayed away. Two of three clients never came back. 1,807 people stayed away six months or more, each with an email still on file.
Revenue. Online bookings hovered around $30K a year for the three years since we set up the site. That is what organic traffic brought in. The owner also takes walk-ins and phone appointments, so the salon's total revenue could not be measured.
The first wave. We split the list before a send. The first wave was 2,225 emails. That wave also wrote to people who were still coming in. 1,807 is people. 2,225 is emails.
the book we had built
2,235Unique clients · Calendly · Nov 2022 to Jul 2026
1,807Lapsed six+ months · Calendly bookings · email on file · Nov 2022 to Jul 2026
32%Ever returned · two of three never came back
Result. 29 appointments from 22 inboxes booked after an email reached them, through 15 October 2026. $874.75 at website prices.
Matched by email address. No control group. Not money collected.
Appointments booked after an email reached the inbox
These 29 appointments were logged against the sends: when the email reached the inbox, how long they had been away, and when they booked.
| Service | Appointments | Website price |
|---|---|---|
| Women's haircut | 8 | $199.92 |
| Men's hair cut | 13 | $194.87 |
| Balayage | 1 | $130.00 |
| Color and highlight | 1 | $110.00 |
| Up do | 2 | $90.00 |
| Color highlight | 1 | $79.99 |
| All-Over color | 1 | $39.99 |
| Kids, boy | 2 | $29.98 |
| All 29 appointments | 29 | $874.75 |
Names and emails blurred
| Name | Away | Campaign | Reached them | Booked | Appointment | Service | Website price | |
|---|---|---|---|---|---|---|---|---|
| Name hidden | Email hidden | 1,123 days | Win-back, lost batch 5 | 9 Aug 2026, 10:20 pm | 22 Aug 2026, 3:56 pm | 23 Aug 2026, 10:00 am | Womens Haircut | $24.99 |
| Name hidden | Email hidden | later visit, same person | Win-back, lost batch 5 | 9 Aug 2026, 10:20 pm | 30 Aug 2026, 9:47 am | 31 Aug 2026, 12:30 pm | Color Highlight Service | $79.99 |
| Name hidden | Email hidden | later visit, same person | Win-back, lost batch 5 | 9 Aug 2026, 10:20 pm | 5 Sep 2026, 1:44 pm | 6 Sep 2026, 12:30 pm | Color and Highlight Service | $110.00 |
| Name hidden | Email hidden | 915 days | Back to routine, week 3 | 17 Sep 2026, 3:52 pm | 17 Sep 2026, 4:43 pm | 30 Sep 2026, 5:15 pm | Men's Hair Cut | $14.99 |
| Name hidden | Email hidden | 868 days | Win-back, lost batch 3 | 7 Aug 2026, 2:20 pm | 24 Aug 2026, 3:26 pm | 24 Aug 2026, 4:30 pm | Kids - Boy | $14.99 |
| Name hidden | Email hidden | 575 days | Friday cuts, lost batch 1 | 2 Sep 2026, 1:07 am | 12 Sep 2026, 5:07 pm | 14 Sep 2026, 12:00 pm | Womens Haircut | $24.99 |
| Name hidden | Email hidden | 531 days | Friday cuts, lost batch 1 | 1 Sep 2026, 11:06 am | 17 Sep 2026, 11:27 am | 18 Sep 2026, 10:45 am | Womens Haircut | $24.99 |
| Name hidden | Email hidden | second person on this email | Friday cuts, lost batch 1 | 1 Sep 2026, 11:06 am | 17 Sep 2026, 11:29 am | 18 Sep 2026, 12:00 pm | Womens Haircut | $24.99 |
| Name hidden | Email hidden | 496 days | Win-back, lost batch 3 | 7 Aug 2026, 2:20 pm | 16 Aug 2026, 9:11 am | 16 Aug 2026, 11:15 am | Kids - Boy | $14.99 |
| Name hidden | Email hidden | 491 days | Win-back, lost batch 5 | 9 Aug 2026, 10:20 pm | 14 Sep 2026, 1:01 pm | 14 Sep 2026, 3:00 pm | Men's Hair Cut | $14.99 |
| Name hidden | Email hidden | 455 days | Back to routine, week 1 | 14 Sep 2026, 6:18 pm | 1 Oct 2026, 3:36 pm | 2 Oct 2026, 9:15 am | Men's Hair Cut | $14.99 |
| Name hidden | Email hidden | 398 days | Friday cuts, lapsed | 30 Aug 2026, 9:44 pm | 25 Sep 2026, 2:26 pm | 25 Sep 2026, 5:30 pm | Womens Haircut | $24.99 |
| Name hidden | Email hidden | 349 days | Friday cuts, lapsed | 30 Aug 2026, 9:44 pm | 30 Sep 2026, 10:48 am | 1 Oct 2026, 12:00 pm | All-Over Color | $39.99 |
| Name hidden | Email hidden | 334 days | Win-back, lapsed | 4 Aug 2026, 12:20 pm | 3 Sep 2026, 1:21 pm | 19 Sep 2026, 4:00 pm | Up Do | $45.00 |
| Name hidden | Email hidden | second person on this email | Win-back, lapsed | 4 Aug 2026, 12:20 pm | 3 Sep 2026, 1:24 pm | 19 Sep 2026, 3:00 pm | Up Do | $45.00 |
| Name hidden | Email hidden | 296 days | Win-back, lapsed | 4 Aug 2026, 12:20 pm | 12 Aug 2026, 6:43 pm | 14 Aug 2026, 1:30 pm | Womens Haircut | $24.99 |
| Name hidden | Email hidden | 296 days | Back to routine, week 1 | 14 Sep 2026, 6:18 pm | 11 Oct 2026, 11:48 am | 11 Oct 2026, 1:00 pm | Men's Haircut | $14.99 |
| Name hidden | Email hidden | 278 days | Back to routine, week 1 | 14 Sep 2026, 6:18 pm | 30 Sep 2026, 9:34 am | 30 Sep 2026, 12:15 pm | Men's Hair Cut | $14.99 |
| Name hidden | Email hidden | 273 days | Win-back, lapsed | 4 Aug 2026, 12:20 pm | 15 Aug 2026, 6:58 am | 15 Aug 2026, 9:00 am | Men's Hair Cut | $14.99 |
| Name hidden | Email hidden | later visit, same person | Win-back, lapsed | 4 Aug 2026, 12:20 pm | 19 Sep 2026, 4:27 pm | 19 Sep 2026, 5:45 pm | Men's Hair Cut | $14.99 |
| Name hidden | Email hidden | 249 days | Win-back, lapsed | 4 Aug 2026, 12:20 pm | 4 Aug 2026, 1:10 pm | 5 Aug 2026, 4:15 pm | Men's Hair Cut | $14.99 |
| Name hidden | Email hidden | 212 days | Promo launch | 3 Aug 2026, 1:10 pm | 13 Aug 2026, 8:47 am | 14 Aug 2026, 2:45 pm | Womens Haircut | $24.99 |
| Name hidden | Email hidden | second person on this email | Promo launch | 3 Aug 2026, 1:10 pm | 13 Aug 2026, 8:49 am | 14 Aug 2026, 4:00 pm | Men's Hair Cut | $14.99 |
| Name hidden | Email hidden | 210 days | Promo launch | 3 Aug 2026, 1:10 pm | 6 Aug 2026, 11:45 am | 6 Aug 2026, 5:15 pm | Men's Hair Cut | $14.99 |
| Name hidden | Email hidden | 190 days | Promo launch | 3 Aug 2026, 1:10 pm | 5 Aug 2026, 9:47 am | 6 Aug 2026, 1:00 pm | Balayage | $130.00 |
| Name hidden | Email hidden | 178 days | Promo launch | 3 Aug 2026, 1:10 pm | 20 Aug 2026, 6:52 am | 20 Aug 2026, 9:00 am | Men's Hair Cut | $14.99 |
| Name hidden | Email hidden | 170 days | Promo launch | 3 Aug 2026, 1:10 pm | 14 Aug 2026, 9:32 am | 14 Aug 2026, 12:30 pm | Men's Hair Cut | $14.99 |
| Name hidden | Email hidden | later visit, same person | Promo launch | 3 Aug 2026, 1:10 pm | 10 Sep 2026, 8:30 am | 10 Sep 2026, 9:45 am | Men's Hair Cut | $14.99 |
| Name hidden | Email hidden | 100 days | Friday cuts, lapsed | 30 Aug 2026, 9:44 pm | 11 Oct 2026, 8:53 pm | 16 Oct 2026, 3:30 pm | Women's Haircut | $24.99 |
| 22 emails, 29 appointments | $874.75 | |||||||
All 29 appointments. Name and email columns blurred.
Placeholder text shown blurred. No client data is on this page.
the outcome · no revenue claim
We counted what we could. Here is what we cannot prove.
Public traffic. We took a crawler out of the public traffic numbers. Engagement went down when the crawler left. That is the figure we will defend.
transmission · report the number you can defend
Report the number you can defend. Retire the one the crawler invented.
impact at a glance · dated and sourced
Impact at a glance.
1,807Lapsed win-back pool · Calendly export Nov 2022 to Jul 2026
321Online bookings since 22 July 2026 · $7,242 of bookings at menu prices · as of 15 October 2026 · Calendly
5,238Lifetime online bookings since November 2022 · $114,450 of bookings at menu prices · as of 15 October 2026 · Calendly
2★ → 4★One Google review, raised about two weeks after our reply · complaint text unchanged · 2026-09-09
43.31%Active launch open (110/254) · sent 29 July 2026 · read 6 October 2026 · Brevo counts automated opens, so this is an upper bound
5,066Emails sent / 22 campaigns · 29 July to 29 September 2026 · as of 15 October 2026, no sends since 29 September
8,786Human sessions · September 2025 to 5 October 2026 · includes September 2026 sessions from the paid test
1,724Human sessions in September 2026. More than half came from the paid test. Without paid social: 736 sessions, 69.6% engaged. All September sessions: 86.5% engaged. GA4 can count one session under more than one value, so the with-paid and without-paid figures are computed separately.
63.6%mobile (468 of 736) · September 2026 human sessions, paid social excluded
24Pages discovered · Search Console verified 2026-09-01
Every figure dated and sourced. Booking values are menu prices, not money collected, because the booking tool takes no payment. Values use the current website menu, with Up Do at its $45 floor. Older bookings are priced at today's menu. Bookings are not attributed to our work. Crawler-corrected web numbers supersede the 2026-07-31 contaminated baseline. Email open rates include automated opens (Apple Mail privacy, bots) and are upper bounds. The September session figure includes a paid test and is shown both ways.
Jessica · owner · Hair Studio G10
In the client’s own words.
Jessica · owner · Issaquah, WA
Studio Lucky Bamboo has done so much for our salon. They built our website in 2022 with online booking, and since then more than 5,000 appointments, over $100,000 at our menu prices, have been booked through it. They answer our reviews on Google and Yelp, including the hard ones, and they emailed our past customers, and some who had not been in for a long time came back. Recently they also ran our Facebook and Instagram ads, and they keep working so people searching for us on Google can find us. They are easy to work with, and they explain everything so I understand.
Jessica, owner, Hair Studio G10, Issaquah WA
The next chapter is being measured.
If your own client list is sitting on file with nothing to say to it, we can look at it together. A conversation about the list, not a contract.
the work · a paid test, then the organic grid
A measured test, then the shop window.
The test. One campaign, one ad set, four ads, from 3 to 30 September 2026. 18,746 impressions, 1,058 link clicks, $159.15 spent (final figures, read 6 October 2026). Two bookings carry the ad's tracking tags: a balayage booked 30 September and a men's haircut booked 1 October. At menu prices that is at least $104.99 in services. The balayage is listed "$90+", so the true figure is higher. We do not know what either client paid, and menu prices are not money collected. No tagged booking has come in since 1 October. We count only bookings that carried the ad's tracking, so two is a floor. The campaign ended on its scheduled date.
The shop window. We run Instagram and Facebook on a planned cadence. Every Instagram post has alt text. We review each draft before it goes out. Social is the shop window.
Paid
Organic